Privacy Policy

Effective Date: February 20, 2025

 

1. Introduction

Sanai is an innovative SaaS data management platform servicing the pharmaceutical industry. Our solution is designed to automate time-consuming workflows associated with document review/authoring, data analysis, technology transfers, and audit readiness. We are strictly B2B: our customers are professional or corporate entities, and our platform is not intended for individual consumer use.

This Privacy Statement (“Statement”) explains how Sanai (“we,” “us,” or “our”) collects, uses, and discloses personal information, and outlines the rights and choices you may have with respect to this data.

2. Scope of this Privacy Statement

This Statement applies to personal information we collect or receive in the context of:

  • Visiting our website (www.sanai.ai)
  • Using our cloud-based SaaS platform and associated services
  • Communicating with us via email or other channels

Because we do not have users in the European Union, we do not address GDPR-specific obligations in this Statement. If our data collection practices expand to the EU in the future, we will update this Statement accordingly.

3. How We Collect and Use Personal Information

3.1 Information We Collect

The personal information we collect is primarily business contact information, such as:

  • Name
  • Job Title
  • Employer Name
  • Work Email
  • Work Address
  • Work Phone Number

3.2 Sources of Information

We may collect this information directly from you (e.g., when you fill out a contact form or sign up for services) or from third-party sources such as LinkedIn or industry directories, strictly for B2B purposes.

3.3 Purposes of Use

We use this information to:

  • Provide and improve our services (e.g., user account creation, customer support)
  • Communicate with you (e.g., product updates, industry insights, marketing emails when relevant)
  • Facilitate our internal operations (e.g., analytics, invoicing, audits)
  • Comply with applicable laws and regulations

We do not sell personal information to third parties and do not engage in cross-context behavioral advertising.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and SaaS platform to:

  • Analyze usage trends and measure performance (e.g., through log files, analytics tools)
  • Remember user preferences and improve user experience

Because we do not target or offer services to the EU, we do not currently use a cookie consent banner. However, California residents can manage their cookie preferences via their browser settings or by contacting us if they have further concerns.

For more detailed information about the cookies we use, please contact us at privacy@sanai.ai.

5. Third-Party Service Providers and Sub-Processors

We may share your business contact information with trusted service providers who help us operate our services, such as:

  • Cloud hosting and infrastructure (e.g., Amazon Web Services)
  • CRM and marketing software (e.g., HubSpot)
  • Analytics (e.g., PostHog)

These providers act as our sub-processors and are contractually bound to use the information only to provide the requested services. A list of our sub-processors is available upon request.

We will also disclose your information if required by law or court order, or if we believe such action is necessary to:

  • Comply with legal obligations
  • Protect our rights or the safety of our users and personnel
  • Investigate fraud or security vulnerabilities

6. Your California Privacy Rights (CCPA/CPRA)

While we do business on a B2B basis, Sanai recognizes that some California residents may interact with us (e.g., employees of our business clients who reside in California). Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), eligible California residents have the right to:

  • Know the categories and specific pieces of personal information we have collected about them.
  • Delete personal information under certain circumstances.
  • Correct inaccurate personal information.
  • Opt-out of the “sale” or “sharing” of personal information if applicable.
  • Not be discriminated against for exercising these rights.

We do not sell or share personal information for cross-context behavioral advertising.

If you are a California resident and wish to exercise any of these rights or have questions about how we handle your personal information, please contact us at privacy@sanai.ai. We will verify and respond to your request in accordance with applicable law.

7. Security Practices (SOC 2)

We are committed to protecting your personal information. Sanai follows SOC 2 compliant security practices, including administrative, technical, and physical safeguards designed to:

  • Prevent unauthorized access, disclosure, or use of personal information
  • Maintain the integrity of data
  • Ensure the confidentiality, availability, and resilience of our systems

However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at privacy@sanai.ai.

8. Data Storage and Retention

Sanai stores personal information:

  • On servers located in the United States, maintained by us or our service providers
  • For as long as necessary to fulfill the purposes outlined in this Statement and to comply with applicable legal obligations or legitimate business needs

We will delete or anonymize personal information when it is no longer needed. If you wish to request deletion of your personal information, please contact privacy@sanai.ai.

9. Children’s Data

Sanai’s services and website are not directed to children, and we do not knowingly collect personal information from individuals under 13 years of age (or under 16 in certain jurisdictions). If you believe a child has provided personal information to us, please contact privacy@sanai.ai, and we will promptly remove such data.

10. Changes to this Privacy Statement

We may update this Privacy Statement to reflect changes in our data practices or to comply with new legal requirements. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this Statement periodically for any updates.

11. Contact Us

If you have questions, concerns, or would like to exercise any of your privacy rights, please reach out to us at:

Email: privacy@sanai.ai

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.